Baby Blue Jewellery

Contact

blog

about

care

shipping & returns

faq

stockists

FOR BESPOKE LENGTHS, WE WELCOME YOU TO CONTACT US DIRECTLY AT INFO@BABYBLUEJEWELLERY.COM.AU
EACH PIECE IS METICULOUSLY HANDCRAFTED TO ORDER IN OUR BYRON STUDIO, ENSURING THE UTMOST CARE AND CRAFTSMANSHIP. KINDLY ALLOW UP TO SEVEN BUSINESS DAYS FOR DELIVERY AS WE CREATE YOUR CUSTOM JEWELLERY. FOR INTERNATIONAL ORDERS PLEASE ALLOW UP TO THREE WEEKS.
DOMESTIC
ALL OUR ORDERS ARE SENT EXPRESS. PLEASE KEEP IN MIND YOUR CUSTOM JEWELLERY WILL TAKE UP TO TWO BUSINESS DAYS TO BE CRAFTED BEFORE BEING SHIPPED.
FOR EXACT SHIPPING TIMES FROM BYRON BAY, PLEASE SEE THE CHART BELOW:
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf
INTERNATIONAL
INTERNATIONAL ORDERS ARE SENT USING AUSTRALIA POST STANDARD SHIPPING, WHICH DOES NOT INCLUDE A SIGNATURE ON DELIVERY. IF YOU REQUIRE THIS, PLEASE EMAIL AND REQUEST IT AFTER THE PURCHASE IS MADE ONLINE.
INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND TAXES DETERMINED BY THE COUNTRY TO WHICH THEY ARE SHIPPED. THESE FEES ARE THE RESPONSIBILITY OF THE RECIPIENT TO PAY UPON DELIVERY AND ARE NOT INCLUDED IN THE PRODUCT(S) PRICE.
EACH PIECE IS THOUGHTFULLY HANDCRAFTED TO ORDER IN OUR BYRON BAY STUDIO, REFLECTING OUR COMMITMENT TO QUALITY AND ARTISTRY. WE TAKE GREAT CARE IN ENSURING THAT EVERY ITEM MEETS THE HIGHEST STANDARDS AND THAT YOU ARE COMPLETELY DELIGHTED WITH YOUR PURCHASE.
HOWEVER, IF FOR ANY REASON YOU ARE NOT ENTIRELY SATISFIED, WE ARE PLEASED TO OFFER RETURNS FOR STORE CREDIT. THIS CREDIT CAN BE USED TOWARD ANY FUTURE PURCHASE, ALLOWING YOU THE FLEXIBILITY TO FIND THE PERFECT PIECE THAT BRINGS YOU JOY.
PLEASE NOTE THE FOLLOWING CONDITIONS FOR RETURNS:
- ITEMS MUST BE RETURNED IN THEIR ORIGINAL, UNUSED CONDITION WITH ALL PACKAGING INTACT.
- RETURNS MUST BE INITIATED WITHIN 14 DAYS OF DELIVERY.
- CUSTOM ORDERS OR ITEMS MADE TO SPECIFIC SIZING REQUESTS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN.
- THE COST OF RETURN SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE TO ENSURE YOUR PIECE IS SAFELY RETURNED TO US.
INITIATE A RETURN BY EMAILING: RETURNS@BABYBLUEJEWELLERY.COM.AU
GIFT CARDS ARE NON-REFUNDABLE.
INCORRECT OR FAULTY ITEMS
YOUR CHERISHED PIECES MEAN THE WORLD TO US, AND WE ARE DEDICATED TO ENSURING YOU HAVE THE MOST DELIGHTFUL EXPERIENCE. OUR TEAM TAKES GREAT CARE IN LOVINGLY PREPARING AND SENDING EACH ITEM. HOWEVER, WE UNDERSTAND THAT, ON RARE OCCASIONS, SOMETHING MAY NOT BE QUITE AS EXPECTED.
IF YOU RECEIVE AN INCORRECT OR FAULTY ITEM:
EMAIL US AT INFO@BABYBLUEJEWELLERY.COM.AU WITH A PHOTO AND YOUR ORDER NUMBER.
WE OFFER A SEAMLESS REPLACEMENT OR A FULL REFUND TO ENSURE YOUR COMPLETE SATISFACTION.
ITEMS THAT SHOW SIGNS OF NORMAL WEAR AND TEAR, ACCIDENTS, OR MISUSE ARE NOT CONSIDERED FAULTY.
WE KINDLY ASK THAT YOU REVIEW OUR CARE INSTRUCTIONS, AS IMPROPER CARE MAY AFFECT THE LONGEVITY OF YOUR JEWELLERY AND WILL NOT BE ELIGIBLE FOR RETURN.
YOUR SATISFACTION IS OUR UTMOST PRIORITY, AND WE ARE HERE TO ASSIST WITH ANY CONCERNS. SHOULD ANYTHING ARISE, PLEASE DON’T HESITATE TO CONTACT US AT INFO@BABYBLUEJEWELLERY.COM.AU